Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Great location
Friendly staff
Pricey dining
Limited room service
8.6/10
Great
Rooms
8.6
Location
9.1
Service
8.9
Dining
7.9
Guest reviews
8.6/10
based on 7 reviews
4.5/5
based on 5006 reviews
8.9
8.9/10 based on 597 reviews
#113 of 1,495 hotels in Bangkok based on Tripadvisor
Harold
United States,
December
2023
8.6/10
My stay at the hotel was fantastic! The rooms are spacious, modern, and impeccably clean, making it a great value for the cost. While the service was a bit lacking compared to other hotels I've visited, the front desk, bellhops, and restaurant staff went above and beyond. The location is unbeatable, near major shopping malls and the BTS station. The dining experience was good, offering fresh juices and pastries. Overall, a great stay with excellent room layouts and a convenient location.
Rooms
9.0
I was impressed by the big, open, and well-laid-out rooms. They were modern, very clean, and offered ample space.
Service
8.0
The service, while not as exceptional as in other hotels, was redeemed by the amazing front desk, bellhops, and restaurant service staff who were incredibly helpful.
Location
10.0
The hotel's location is one of its strongest points, being very convenient and near key attractions and the BTS station. The front desk staff's guidance made getting around a breeze.
Dining
7.0
The dining experience was quite good, offering fresh juice and coconut, though I missed having a stable supply of dim sum.
Facilities
Paul
United States,
November
2023
8.8/10
I absolutely loved my stay at this hotel! The rooms were very nice and comfortable, making it a great choice for a Saturday night getaway. The location was perfect for shopping enthusiasts, near major malls like Gaysorn, Central World, and Central Embassy. The dining experience was excellent with a variety of delicious options to choose from. Overall, a fantastic hotel to stay in, offering a delightful experience in every aspect.
Rooms
8.0
The rooms were very nice and typical of other hotels in Thailand. They were my favorite part of the stay.
Service
9.0
Location
9.0
The hotel's location is superb, centrally located near major shopping malls and convenient for exploring the city.
Dining
9.0
The dining experience was fantastic, offering a wide range of delicious options from various cuisines.
Facilities
The hotel's facilities were great, providing everything I needed for a comfortable and enjoyable stay.
Great location
Pricey dining
Rupert
United Kingdom,
October
2023
9.0/10
The hotel exceeded my expectations with its modern and spacious rooms. The staff at reception and throughout the hotel couldn't have been more helpful, making our stay very comfortable. Despite some minor inconveniences, the cleanliness and spaciousness of the rooms stood out, enhancing our overall experience.
Rooms
9.0
The rooms were very nice and modern, making our stay quite comfortable. They were also very spacious, adding to the overall pleasant experience.
Service
9.0
The service was top-notch, with the staff being so helpful and friendly.
Location
10.0
The location was fantastic, right in the middle of everything. Being near major shopping malls and attractions like the BTS station made exploring the city very convenient.
Dining
8.0
The dining experience was superb, with a great variety of choices to cater to different preferences. However, there were minor inconveniences like having to wait at times due to the restaurant being full.
Facilities
9.0
The hotel offered great facilities that added to the overall comfort of our stay. Everything was well-maintained and catered to our needs.
Great location
Occasional waiting for dining
George
United Kingdom,
September
2023
8.2/10
My stay at the hotel was wonderful. The rooms were super clean, spacious, and comfortable, although they might need a refurbishment soon. The service was exceptional, making my stay almost seamless. The location was perfect, close to the BTS station and major shopping malls. The dining experience wasn't included in my rate, which was a bit disappointing given the high price. Overall, a great stay with some minor downsides.
Rooms
8.0
The rooms were spacious and comfortable, but will need a refurbishment in the near future.
Service
9.0
The service was exceptional and staff were helpful and polite in every possible way.
Location
9.0
The location was great, being next to the Chitlom station and connected to the Ratchaprasong Skywalk.
Dining
6.0
The dining experience wasn't included in my rate although I paid quite a high rate.
Facilities
9.0
The facilities were top-notch and well-maintained.
John
United Kingdom,
August
2023
9.2/10
I had a wonderful stay at the hotel. The rooms were both very spacious, which made our stay quite comfortable. The location is perfect for exploring the city, being situated near malls and Lumpini park. The high-floor city view added to the experience; however, it's worth noting that the hotel is next to The Club Lounge on the 21st floor.
Rooms
9.0
The rooms were very spacious and had everything we needed. The city view from the high floor was impressive.
Service
9.0
The service was exceptional, especially Noey, who was pleasant and helpful throughout our stay. The staff was welcoming and attentive.
Location
8.0
The hotel's location was fantastic, right in the middle of everything. It's near the BTS and within walking distance of all shopping malls. The proximity to Erawan Shrine was a plus, although some mosquito repellent would have been helpful.
Dining
10.0
The dining experience was outstanding with a wide variety of choices that were incredible. One of the best I've experienced.
Facilities
10.0
The hotel's facilities were fantastic. The dining options were diverse and delicious.
Great location
Needs mosquito repellent
Kate
United Kingdom,
June
2023
8.2/10
I had a fantastic stay at this hotel. The rooms were spacious and luxurious for the price paid, though there was an issue with room allocations. The staff, especially Min, Kwan, and the kitchen staff, were exceptionally friendly and accommodating, making my experience delightful.
Rooms
8.0
The suite I stayed in was outstanding and upscale. Despite some room mix-up, the overall spaciousness and quality were impressive.
Service
9.0
The service here was top-notch. The staff went out of their way to help me change my dates without any extra charges, showing great proficiency and excellence in their roles.
Location
9.0
The location couldn't have been better. Right next to Chit Lom Station, it was incredibly convenient, with easy access to major malls and attractions. The only downside was the overpowering perfumey smell that lingered.
Dining
8.0
The dining experience exceeded my expectations, especially with the exceptional service from Mr Arm. Despite being crowded, the staff managed everything efficiently, providing a satisfying meal.
Facilities
7.0
The facilities were great, especially the M-level restaurant. While there was a slight comparison to a lower-star hotel, the overall experience was enjoyable.
Samuel
United States,
June
2023
8.4/10
The hotel offers a top-notch location next to Chit Lom Station in the heart of the city, with excellent shopping and transport options. The rooms are modern and clean, the staff is attentive and helpful, and the dining options are varied.
Rooms
9.0
The rooms were neat, new, and up to date, with no stains or defects. The freezer was a helpful feature, and the staff even surprised with a birthday cake for a friend's belated celebration.
Service
9.0
The staff was kind, attentive, and always willing to assist. They accommodated a date change request without extra charges, showing great customer service.
Location
9.0
The hotel's location is superb, next to Chit Lom Station, making it convenient for shopping and transportation. Easy access to the BTS system adds to the overall ease of getting around.
Dining
7.0
The dining options were varied, offering Western, Japanese, Chinese, Thai, and vegetarian choices.
Facilities
8.0
The facilities at the hotel are great, with a range of services and amenities available to guests, ensuring a comfortable and convenient stay.